Standard delivery rates are based on your order shipping best method by one of the following carriers: US Postal Service (USPS), SmartPost*, or FedEx. For most orders, please allow 3 to 6 business days for delivery. Weekends and holidays will delay shipment. Some restrictions apply – see below. Shipping and handling charges are subject to change without notice.
*SmartPost is a parcel expeditor that utilizes FedEx to deliver your package to a USPS (US Postal Service) facility close to your home where it is sorted and delivered by USPS to your residence.
- 1 and 2 Day shipments must provide a street address as the carrier cannot deliver to a P.O. Box.
- Some items require an additional shipping charge due to size, weight, or quantity ordered. These charges will usually be reflected on your order total during checkout.
- APO/FPO shipping is provided through USPS. Please allow 4-6 weeks for delivery.
- Please allow 10-14 business days for orders shipping standard to Alaska, Hawaii, and Puerto Rico.
- Most backordered items will ship USPS.
Klenlaundry.com accepts exchanges and returns within 30 days of an online purchase. We can only exchange/return unworn products purchased from klenlaundry.com.
Customers are responsible for shipping the exchange/return merchandise back to our office:
Attn: Return / Exchange
2788 Cochran St.
Simi Valley, CA 92878
We highly advise securing a tracking number for your return, as KLeN will not be liable for any return packages lost in transit. Please include a note with your return/exchange explaining the steps you would like us to take, and your contact and shipping information.
Please allow up to 10 business days for processing from the time you return your item(s) to us. For exchanges, you will get an email confirmation once your new KLeN items are on their way back to you.
Please contact us at: firstname.lastname@example.org with any questions.
KLeN Laundry will not collect any personally-identifiable information about you (e.g., your name, address, telephone number or e-mail address (“personal data”) through our websites unless you have provided it to us voluntarily. If you do not want your personal data collected, please do not submit it to us.
When you do provide us with personal data, we may use that information in the following ways, unless stated otherwise: we may store and process that information to better understand your needs and how we can improve our products and services; we (or a fulfillment house or other third party on our behalf in connection with a promotion)may use that information to contact you; and/or we may provide other third parties with aggregate – but not individual – information about visitors to or users of our sites. We do not now and do not intend to sell, rent or market personal data about you to third parties.
KLeN Laundry has no intention of collecting any personal data from individuals under thirteen years of age. Where appropriate, the Company will specifically instruct children not to submit such information on our websites and/or will take reasonable steps to ensure parental consent to such submission.
ADDITIONAL INFORMATION COLLECTED AUTOMATICALLY
In some cases, we may automatically (i.e., not via registration) collect technical information when you connect to our site that is not personally-identifiable. Examples of this type of information include the type of Internet Browser you are using, the type of computer operating system you are using and the domain name of the website from which you linked to our site.
INFORMATION PLACED AUTOMATICALLY ON YOUR COMPUTER — COOKIES
When you view one of our websites, we may store some information on your computer. This information will be in the form of a “Cookie” or similar file and can help us in many ways. For example, Cookies allow us to tailor a website to better match your interests and preferences. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies or receive a warning before a Cookie is stored. Please refer to your Browser instructions or help screen to learn more about these functions.